Introduction
Infosys, a global leader in digital services and consulting, proudly shares its collaboration success with Spotlight Retail Group, one of Australia’s major retailers. By harnessing the power of Infosys’ advanced analytics platform, Infosys Topaz, Spotlight Retail Group witnessed remarkable growth in its customer base and transactions.
The Power of Infosys Topaz
Infosys implemented an omnichannel digital fulfillment and advanced analytics platform for Spotlight Retail Group, utilizing Infosys Topaz, its cutting-edge AI-first offering. This move significantly elevated the online shopping experience, providing customers with a hyper-personalized journey.
Achieving Outstanding Results
The strategic implementation of Infosys’ digital commerce platform led to exceptional outcomes for Spotlight Retail Group. Over a 12-month period, the retailer experienced a phenomenal 113% increase in its customer base and a substantial 93% growth in transactions.
Scalable on Demand
One of the standout features of this digital commerce platform is its scalability on demand. It efficiently caters to the surge in transaction volumes, ensuring Spotlight Retail Group meets the ever-growing demands of its customers.
Advanced Analytics for Intelligent Insights
By integrating advanced analytics capabilities powered by Infosys Topaz, the platform gained the ability to provide intelligent insights into customer behavior. This empowered the creation of personalized customer journeys and introduced new services like Click and Collect and Made-to-Measure for online shoppers.
Inventory Management and Order Fulfillment
The digital commerce platform played a crucial role in helping Spotlight Retail Group better manage its inventory. This, in turn, led to a reduction in order cancellations due to insufficient stock and significantly faster order fulfillment. These improvements contributed to higher levels of customer satisfaction.
Spotlight Retail Group’s Perspective
Tal Lall, Group General Manager, Digital and Omnichannel at Spotlight Retail Group, emphasized the commitment to optimizing customer experiences. The investment in personalization, facilitated by Infosys Topaz, was identified as a key differentiator. The platform not only provided deeper customer insights but also demonstrated scalability to meet evolving customer demands and onboard new brands.
Insights from Infosys
Karmesh Vaswani, Executive Vice President and Global Head, Consumer, Retail & Logistics at Infosys, expressed excitement over the positive outcomes achieved by the digital commerce platform. He highlighted the platform’s ability to provide deep insights into consumer behavior and inventory management, showcasing the prowess of Infosys Topaz in making enterprises AI-ready.
About Spotlight Retail Group
Spotlight Retail Group (SRG) stands as a privately held Australian company with a valuation exceeding $2.5 billion. Boasting over 50 years of carefully building a diverse set of retail businesses, SRG represents a leading choice for millions of loyal customers across Australasia.
About Infosys
Infosys, a global leader in next-generation digital services and consulting, is committed to amplifying human potential and creating opportunities for people, businesses, and communities worldwide.
With a workforce of over 300,000 professionals operating in more than 56 countries, Infosys enables clients to navigate their digital transformation journey.
Conclusion
The success story of Infosys and Spotlight Retail Group showcases the transformative power of advanced analytics and AI in enhancing the customer experience and driving significant business growth. As Spotlight Retail Group continues to thrive in the competitive retail landscape, the collaboration with Infosys stands as a testament to the effectiveness of cutting-edge digital solutions in meeting the evolving needs of today’s consumers.
Safe Harbor Statement
In adherence to the ‘safe harbor’ provisions under the Private Securities Litigation Reform Act of 1995, Infosys acknowledges the potential risks and uncertainties associated with forward-looking statements. These include factors such as business strategy execution, talent retention, regulatory changes, and economic uncertainties. For a detailed discussion of these factors, refer to Infosys’ filings with the US Securities and Exchange Commission, available at www.sec.gov. Infosys remains committed to providing updates on forward-looking statements as required by law.
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